Interpersonal Communication Skills

Interpersonal Communication Skills
Overview:
For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
The Interpersonal Communication Skills workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
Course Topics:
- Defining Communication
- The Communication Cycle
- Listening and Hearing: They Aren't the Same Thing
- Asking Questions
- Assertiveness: Feel the Part, Look the Part, Sound the Part
- Body Language Basics
- The Four Levels of Conversation
- Asking for Clarity and Completeness
- Influencing Skills
- Building Rapport, Expressing Disagreement, and Coming to Consensus
- Dealing with Difficult Behavior
- Conflict Resolution Styles using the Thomas-Killmann Instrument
The Training Includes:
- Hands-on training for 3 days from 6:00 PM to 9:00 PM
- Training manual which includes material, exercises, and case studies
- Coffee breaks
- Certificate of Completion in Interpersonal Communication Skills
About the Trainer - Mr. Nahed Khairallah:
Nahed brings more than 10 years of experience in business management, HR, corporate training, and higher education. He is the lead instructional designer and trainer for all HR and management training courses at Dynamic Recruit. Nahed has delivered training throughout the GCC across multiple industries in both English and Arabic.
As a SHRM Senior Certified Professional and experienced HR consultant, Nahed has helped numerous companies to develop metrics and analytical tools to measure the return on investment (ROI) of training initiatives.
When he's not training, Nahed is busy running Dynamic Recruit and working on consultancy projects for our Middle Eastern and African clients.
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