·Introducing The Workshop

·Stages In The Development of Organizational Structure

·How To Define And Identify Processes

·The Two Structures of an Organization

·Two Main Types of Improvements

·Two Improvement Cases

·The Process Improvement Project Framework

Phase 1- Initiate the Process Improvement Project

Phase 2- Define the Processes to Be Reengineered

Phase 3- Plan the Process Improvement Project

Phase 4- Reengineer, Improve and Monitor the Process

·Techniques for Reengineering The Organization

·Introducing The UML