TRAINING TITLE: ETIQUETTE & PROTOCOL FOR QUALITY BUSINESS MANAGEMENT
INSTRUCTOR: Business Protocol Expert - Fadi Le Sidon
DATE: April 8, 2015
TIME: 3:00 pm – 8:00 pm
LOCATION: Padova Hotel, Horch Tabet - Sin El Fil
FEES: $180 (Including Coffee break + Handouts + TWO Certificates)

Business Etiquette:

• Preventing customer miscommunication
• Having greater confidence to interact with people
• Having the ability to make a positive first impression
• Having the ability to make a lasting impression
• Using powerful body language
• Using the right speech and tone of voice
• Meeting/ Conference call/ Chat etiquette
• Table Manners
• Dress code etiquette

Corporate Protocol

• Promoting positive business environment
• Building strong managerial relationships
• Enhancing social and diplomatic skills
• Improving in overall business appearance
• Business Etiquette
• How to handle an angry caller
• Office Etiquette
• Understand the unwritten rules of business
• Business Meeting Etiquette
• Sales Etiquette
• General Business Etiquette

Attendees will receive two certificates of achievement.
Certificate 1: Business Etiquette
Certificate 2: Corporate Protocol