Why bother keep your customers happy?

Because SALES!

Go beyond delivering a product, start building a relationship. Let your customers be your promoters.

In this engaging training workshop you will:

- Understand what, who and why customer service

- Learn how to develop & maintain a positive, customer focused, attitude

- Practice techniques for developing good will through in-person customer service

- Master techniques for dealing with difficult customers

- Acquire tools for recovering difficult customers

- Understand when to escalate

Workshop outline:

- Understanding Customer Service

- Customer-center attitude

- Professional telephone skills

- Handling Complaints

Who should attend: Entrepreneurs & Small Business Owners, Customer Service, sales representatives, customer and technical support teams, receptionists, and any client-facing employee.

Trainer: Dina Mehanna

Date: Saturday April 18th 2015 at 9:00 am

Location: Safeer Ramada Hotel - Beirut

Special corporate prices available

Seats are limited!

For more info:

961 70208232

961 1844712

s.dahwi@inspiritacademy.com