*Course Objectives:

- Acquire the necessary methodology and techniques for auditing and evaluating the Quality Management System.

- To be able to establish an action plan following the analysis of Audit results.

- Reviewing the guidelines for Auditing Quality Management Systems

- Developing Auditing Techniques

- Applying these concepts through role-playing

- Developing an understanding of what is required of an Internal Quality Auditor

*Course Outline:

Quality management and customer confidence:

Basic Quality definitions and principles

ISO 9001: 2008 standard briefing

The Quality Audit

Auditors and Auditee expectations

Quality Audit definitions

Audit objectives

Audit types

Audit process

Audit observations: “remarks” and “non-conformities”

Audit Process

Planning and preparation (Auditee information, Audit Questionnaire / Checklist)

Conducting the Audit (Auditing Techniques, Interview Techniques, etc)

Audit observations (Observation sheets, Conclusions, Reports, Action plan)

Audit Characteristics

Attitudes (things to do, things to avoid)

Characteristics of the auditor