Did you know that only 4% of customers usually complain, and the rest simply stop doing so once they experience an unpleasant moment of truth with your organization?

Do you know the golden rules of customer amazement and how and why it pays to give them the respective importance and dedication?

JCI Beirut cordially invites you to a very interesting workshop by the famous guru in quality management Mr. Charbel Azar.

- Date: Tuesday 28 October, 2014
- Schedule:
* 18:00 – 18:30: Networking
* 18:30 – 20:00: Workshop
- Venue: International Chamber of Commerce (ICC) Lebanon, Beirut Chamber of Commerce Bldg., 11th floor, above BLOM Bank, across Sanayeh Garden, Spears, Beirut
- Seats: Limited to 30
- Fee:
* Free of charge for JCI Beirut members
* L.L. 20,000 for non-members

For more info, kindly contact 2014 JCI Beirut Vice President for Business Development Dolly Akiki at 70/983172 or dolly.akiki@gmail.com.

Workshop Outline:
- The advantages of customer excellence and amazement
- Tools, tips, and tricks for effective customer excellence
- Amazing statistics and quotes that you will see for the first time
- The current situation of most companies in the Lebanese market
- And many more

About the Trainer:
Mr. Charbel Azar is currently Practice Manager at Primeware, an ITG company. With graduate studies in quality management and a debut in consulting followed by project management which itself relies a lot upon client satisfaction and acceptance, Mr. Azar has always been an advocate of excellent customer service and how it impacts the bottom line.

In addition to his 10+ years in project management, Mr. Azar has also been a corporate trainer for the last 7 years, delivering project management and soft skill trainings in the Gulf region mainly, as well as at the American University of Science and Technology (AUST) in Lebanon.