Course Objectives:

• Know the importance of leadership skills during emergency and crisis situations
• Get exposed to the crisis management process
• Gain the essential leadership skills to apply in times of crisis
• Identify your leadership style and the appropriate style for crisis situations.

Course Methodology:

• The training will be conducted over microsoft teams.
• Participants are expected to share their experiences by active participation throughout all parts of this training program;
• A soft copy of the training manual will be provided to the participants.

Course Outline:

• Introductory Remarks
• The crisis: Opportunity or chaos?
• Leadership role during crisis situations.
• Crisis management cycle
• Preparedness
• Response
• Recovery
• Mitigation
• Leadership skills during the crisis
• Good interpretation of the crisis
• Communication
• Transparency
• Presence and availability
• Effective Decision making
• Coordination
• Resilience
• Emotional intelligence
• Positivity
• Prioritization and focus
• Leadership styles
• Most common leadership styles
• Appropriate styles for crisis management
• Concluding Remarks
• Lessons and plan for future crisis and challenges