Happy clients for better business
Part of the business sessions collaboration between IE Alumni Association in Lebanon & I Have Learned Academy

- Outline:
I-   Why to build a customer Experience?
a)       Create a Contagious brand (STEPPS)
b)      Loyalty Scheme and Customer Life Value

II-  Where to build a customer Experience ?
a)       Online Touch-points
b)      Offline Touch-points

III- How To build a customer Experience ?
a)       Social Confirmation
b)      Scarcity
c)       Reciprocity
d)      Sympathy
e)    Consistency

- You will learn after the session
Understand the importance of building a Unique Customer Experience and get some tips to move into a customer centric business.

- Trainer Bio:
John Achkar - IE Alumni
Entrepreneur, Managing partner, Trainings facilitator and Stand-Up Comedian, John is passionate about designing exceptional customer experiences. His experience in the NGOs world and his long path in co-founding and managing Everythink, a fun retail store, gave him a hands-on expertise on spreading a contagious word of mouth and challenging traditional marketing approaches. John has recently earned his MBA from IE Business School & Singapore Management University.


Investment:
Workshop attendance: 28$
Add certificate: +10$

Tickets info:
Tickets can be booked online on Ihjoz:


And Offline from Khoury Home or Malik's Bookshop any branch, or I Have Learned Academy.

Booking ahead is a must, places are limited.

I Have Learned Academy introduction:
I Have Learned Academy is a place where you can learn everything that you didn't learn at school!
Check all our upcoming workshops here:
https://www.facebook.com/pg/IHaveLearnedAcademyLebanon/events 

Location:
I Have Learned Academy is located in Mirna Chalouhi Highway (The Bauchrieh - Sin El fil Highway).

Special offer with Careem Taxi:
Get a 50% discount on your ride with Careem Taxi to I Have Learned Academy by entering the code:
Ihavelearned123

For more info about the workshop contact info@ihavelearned.me or 03-376390