Research has shown that Emotional Intelligence – Emotional Mastery– is at the core of life success. Being able to control our behaviors leads us to get along better with others, build stronger relationships, better relate to customers, and facilitate effective solutions in times of crisis.

AGENDA

• What is EQ? Emotion & Reason
• Why is EQ Needed? The importance of being Emotionally Intelligent
• Two pillars and four skills in EQ
  • Personal competence: Self-Awareness & Self-Management
  • Socialcompetence: Social Awareness & Relationship Management
• Strategies to address personal and social competences
• Analysis and Action plan to increase EQ skills

INSTRUCTOR PROFILE

Cecilia El Moudaber (LAU – Lebanese American University; B.S. ’82)
Cecilia obtained her Master’s degree in Business Management from ‘University of Quebec – Chicoutimi’ in 2004. She has also achieved her Senior Professional in Human Resources certification (SPHR) from Morgan International, in 2009.
Cecilia lives in Beirut, where she is an instructor in Human Resources and Soft Skills at Haigazian University.
She also works as an HR Consultant and Capacity Developer in various sectors, including Retail, Education, Luxury, Healthcare and Banking.