Achieving Customer Centricity
Achieving Customer Centricity
CUSTOMER CENTRICITY:
SATISFACTION CREATES LOYALTY
WORKSHOP DESCRIPTION:
This workshop shows that customer centricity is important to increase customer satisfaction, loyalty and customer retention rates.
Businesses that take a customer-centricity approach and make it a priority
provide an exceptional customer experience at the point of sale and after the sale
to increase profits and gain a competitive edge.
This workshop focuses on how to achieve customer centricity to
maintain success to the company.
GENERAL WORKSHOP OBJECTIVES:
- To define the ladder of customer loyalty.
- To build brand equity.
- To create customer satisfaction.
- To create and maintain relationship.
THIS WORKSHOP IS DESIGNED FOR:
All kind of employees, especially those who work in an environment depending on customer service.
*Certificates of Achievement will be provided.