Drive your Customers to say yes!!
Drive your Customers to say yes!!
Outline:
- Introduction
- Sharing experiences
- Managing the "face-to-face sales process"
- The success factors for an effective introduction (AIDA)
- Mastering questioning and probing skills to discover the "need behind the need"
- Improved listening skills
- Presenting problem-solving solutions
- Effectively receiving and overcoming objections
- Specific techniques to close the sale: SPANCO Dealing with Difficult Customers
- Eight Challenging Customers
- Recovery System
- Remaining Calm when Customers are not….
- Conclusion Sharing Outcomes Evaluation
- Evaluation
Sepaker Biography
Wafaa Haidamous Hallassou Wafaa is a leading consultant, trainer, and coach in different industries. She has conducted series of training programs, seminars for the different kind of industries in the MENA & participated in different Summits. In 2002 she has been accredited from UK in TMSDI, certified in 2009 from the Coaching Academy-UK in 2009, and Master NLP practitioner from Richard Bandler and The BEST from Dr. Wen Winger in 2011. She handled different projects with USAID and GIZ and other NGOs, and the ministry of education. She is a holder of a MBA in Management & Marketing, and a PHD in Economics. Wafaa is the Managing Director/Owner of BCTS since 2002. She is certified from Pearson International as a senior Trainer. She has been selected to be a member of ISTD (International Society for trainers & developers) on November 2014. She has her own school for Trainers in Lebanon.